Why charities resist the cloud and why they shouldn’t

The growth of the use of cloud technology in business is nothing short of phenomenal. The reason for this is that it saves on time, cost and enables flexible working. Despite these benefits, I find that many charities are still resisting its adoption. At Charity Digital, we recently undertook a survey of 426 respondents and found that 58% of charities still don’t use the cloud – 65% of which are small charities. With the array of articles written about the benefits of the cloud, including this recent article from our own IT expert Andy Man, I wanted to know why, and…
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A charitable approach to Bring Your Own Device

For many in the charity sector, Bring Your Own Device (BYOD) is an inevitable reality. Limited budgets mean that charities often struggle to regularly refresh their hardware; while at the same time, employees and volunteers are generally willing to use their own kit. These factors usually mean that banning BYOD is not a viable option for charities, which can leave them open and vulnerable to IT security risks. I know how helpful tablets can be in meetings and for working on the go, but I also know that the average charity can’t afford to provide all of their staff with…
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Using technology to enhance collaboration

Collaboration is one of those terms that, in the words of Humpty Dumpty, “… means just what I choose it to mean – neither more nor less.” For some organisations, collaboration indicates a close working relationship with a single partner. For others, it signifies a complex network of connections. In order to identify the right technology to meet an organisation’s needs, defining the nature of the collaboration should always be the first step. For me, collaboration tools fall into five key categories: communications, shared documents, shared web presence, databases and the new breed of “pop-up” call centres. Below are the…
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The opportunities and security risks of technology

Technology is now firmly embedded in all our lives and it can be used to efficiently transform how you achieve your mission – from PCs and emails in everyday operations to social media at the core of your marketing strategies. Even mobile apps are being developed by charities to engage audiences and raise funds. Help for Heroes’ mobile fundraising game, “Hero Bear” and DePaul UK’s “iHobo” app that raised awareness of homelessness are both good examples of this. Three trends in particular are driving significant changes in the way your charity can use technology to improve your services. With these…
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Is CRM software really right for your organisation & are you ready for it?

The benefits of customer relationship management technology (CRM) have been well publicised. Whether you are a business or a charity, the software can be a real life saver when it comes to keeping track of customers, clients or donors and the marketing/operational interactions we have with them. That said, it’s not for everyone. Many charities abandon CRM software projects before the implementation is even complete because they don’t realise the time commitment and investment required to get value from a system. So before your charity fills out the form for free or hugely discounted software from organisations like Salesforce or…
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‘The Digital Edge’ – using IT in the third sector

The Digital Edge Digital technology impacts every aspect of the lives of people in the UK. Ever since the introduction of the computer, digital technology has been used to improve the way organisations work. In the second decade of the 21st century however, it’s moved out of the basements of large companies and arrived at centre stage in the lives of ordinary people both at home and at work. Whether they are addicted to Facebook and Twitter, or simply want to know the time of the next bus, digital technology has become so commonplace that in many instances its presence…
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