Customer service is essential in the charity sector. Excellent customer service boosts loyalty for donors and volunteers, helps users access services, increases word-of-mouth reputation, improves data analytics, and much more. But so many organisations see customer service as an afterthought.

 

Today’s podcast will show you otherwise. We want to highlight the importance of excellent customer service and show you exactly what that looks like. We examine the main barriers and the main opportunities, along with some digital tips, tricks, and hacks. We discuss what the ideal customer service team might look like and look ahead to gain a vision of an ideal future of customer service.

 

Today’s Charity Digital host, Nick Wyatt, is joined by his colleagues Alice Roche (Head of Customer Service), Lisa Rowland (Events Manager), and Joel Hogan (Cloud Account Manager), all of whom will use their vast experience to tell charities how they can delivery excellent customer service.