A guide to engaging service users while working remotely

08 October 2020
13:00 - 14:00

According to the findings of Twilio’s “Covid-19 engagement report”, long-term digital transformation roadmaps got compressed into days and weeks in order to respond to remote working. A staggering 97% of decision-makers across organisations surveyed believe COVID-19 accelerated their company’s digital transformation efforts.


Charities have been hit hard by coronavirus – more people requiring their invaluable services and a smaller number of available resources have made it difficult for non-profit organisations of all sizes to operate. We’ve had to adapt.


The existence of legacy IT and tech systems in non-profits has made rapid change to a remote work environment more difficult, with the additional time needed to complete operation and back-office tasks and work-from-home has made it harder to manage the work of support specialists.


In this webinar, Michal Filip Kowalik, Senior Manager of Twilio.org (social impact and non-profit arm of Twilio) will be taking you through how you can get a better understanding of your digital infrastructure to create and implement a digital strategy that will improve the working environment for your staff and external communication for your service users.

Michal Kowalik
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Featured Speakers

Michal Kowalik

Senior Manager

Christopher Hoffman

Global Project Manager SMART Rapid Response Mechanism (RRM)
Norwegian Refugee Council

Elina Gibbons-Plowright

Elina Gibbons-Plowright

Elina Gibbons-Plowright

Whitepapers & Webinars
A guide to engaging service users while working remotely

A guide to engaging service users while working remotely

#BeMoreDigital Fundraising Day

15th October 2020 - 09:00 - 13:00
This year’s free virtual event will help charities navigate an exciting era of digital fundraising. The event will consist of 10 sessions across 2 streams and will allow charities to hear how other organisations are adapting to the new fundraising environment - with specific information on the tools and tricks they’re using and the hardships that they’re facing along the way.

Find out more