Being transparent with donors and using virtual meetings and events are among advice being offered by the cloud based firm.
Charity specialist software provider Blackbaud has published advice and a list of resources to help good causes “navigate this unprecedented time” surrounding the coronavirus pandemic.
This guide offers advice on areas such as event management and communications during the outbreak.
It also includes a list of websites, articles, webinars and other best practice guides to help charities minimise the impact on their organisation and to support communities.
“This information is meant to address some of the unique concerns facing the social good community and empower you to deal with this situation, while continuing to support your critical mission,” said Blackbaud.
“While this situation is a challenging one, it can also strengthen the community as we all commit to doing what we can for the greater good.”
In terms of communications, charities are being urged to be transparent with donors about any challenges the organisation is facing, such as cancelling events.
Charities should also work closely with funders to ensure they are valued, especially at this difficult time.
“Ensure that they know how critical their support is in this time and that they understand any downstream implications of lost funding for the communities you serve,” said Blackbaud.
It is also urging charities to use virtual event and broadcasting technology, such as Facebook Live.
“If people can’t come to your event, bring the event to your people. This can be as simple as using your mobile phone to broadcast the event over Facebook Live and asking supporters to celebrate in their own way from home,” according to the guide.
“Or you could leverage a fitness app like Strava to run a virtual stairclimbing challenge that asks participants to climb stairs in their own home and adds up participant progress for a climb around the world.
Specific advice for Blackbaud customers includes guidance on using its education management tools amid the pandemic.