We go behind the scenes and take a look at Charity Digital: a day in the life of our customer service team with an insight into our organisation.
Serving the entire charity sector, Charity Digital has helped over 36,000 charities save almost £250 million on tech. Read on to find out more about Charity digital: a day in the life of our customer service team.
What happens behind the scenes? Lots of fast tapping on keyboards and rapidly clicking computer mice swishing across desks to ensure that our customers receive the highest level of support attainable. Behind our glossy, expert emails and smooth professional demeanour on the phone and in person, we are the frontline hub, your first port of call and support the whole organisation.
We can go from troubleshooting technical issues to liaising with our international partners to resolve complex issues. Everyday, we oversee the smooth running of our flagship programmes to ensure that all eligible charities are able to access the widest range of products including the thousands that are already registered.
With a cheerful chuckle and keen determination to see through any difficulties and challenges that crop up, we are here to help all of our customers effectively and efficiently. As a charity ourselves, we are in the same boat and uniquely placed to understand your struggles and the demands of the dynamic charity sector.
Open for business
From programmes you may know and programmes you may not, we offer a considerable range, with new Partners popping up regularly. Eligible charities can access products from this wide range of vendors. Be sure to check out eligibility for each one and how much customers are entitled to!
When you complete a registration with us, you could also be validated for all the goodies listed here. There is no such thing as a dull day or even an identical pair of days. We can go from helping on a straightforward query to resolving complex issues and liaising with our colleagues based in Poland, San Francisco and more!
Way back when
Charity Digital was launched in 2001 to help other charities accelerate their missions using digital tech. Prior to our rebrand, we were called Tech Trust. We partner with leading tech providers at the forefront of tech innovation to deliver the UK’s only software donation platform, Charity Digital Exchange. Our services raise digital awareness and access, connecting charities to the digital expertise and talent they need, raising the bar for skills and understanding for all kinds of charities.
So far, we have helped over 400,000 charity professionals learn about digital transformation through our media platform Charity Digital News and enabled a further 36,000 charities to save almost £250 million on tech investments. Since 2002, our payment processing and fundraising services have provided income of over £300M for our charity customers, and an average of six million emails per month are sent through our bespoke charity email service.
Customer service and beyond
Beyond our work on the Operations desk as the Customer Service frontline response team, we have individual specialisms and work with other departments to further the impact of Charity Digital. As a small team, we are adept at juggling projects and collaborating with colleagues across the organisation.
Our team members have helped to create and deliver podcasts. One of us has joined forces with colleagues in other departments to focus on delivery and drive social media engagement. One of our team members sends out informative and helpful email newsletters frequently and another works to helps customers surmount the struggles of going up into the Cloud with Office 365.
Another oversees the smooth running of the entire Customer Service team along with managing the comprehensive pool of resources required by the rest of Charity Digital. Lastly, one submits written content for Charity Digital News to keep our readers up to date.