Page views for the charity’s online support rocketed last week with a surge in demand for help in areas from redundancy to topping up a prepayment meter.
Citizen’s Advice’s website has recorded its busiest week ever due to concerns from the public around the coronavirus pandemic.
The charity’s website saw 2.2m views in a week from people wanting information on a raft of issues, including redundancy, benefits and prepayment meter topping up.
In total 2.2m page views were recorded last week, up 50 per cent on the same period last year. Single page views peaked at 390,000 on Thursday 19 March, which was a 70 per cent increase on the previous Thursday.
Last week saw 106,000 views on the charity’s pages that give advice on redundancy. This compares to 36,000 the previous week and 22,000 in the same week last year.
Pages giving advice on Universal Credit benefits recorded 188,000 page views last week, compared to 53,000 the week before.
The biggest rise was on advice about prepayment meter use, which was viewed 27,000 times last week, compared to 1,000 the week before.
The charity’s digital services includes offering email, online, phone and web chat advice.
Information on flight and accommodation cancellations is another area where the public is seeking advice from the charity.
From March 15 to 21 the charity’s Coronavirus – What It Means For You page received 141,000 page views.
“We are living in an extraordinary time and it’s important people know they’re not alone.
We’re here to help in this time of national crisis,” said Citizens Advice Chief Executive Dame Gillian Guy.
“At Citizens Advice we are constantly using our data and insights to adapt our work to address the challenges people face and this won’t change.
“This web data helps make clear the problems people are coming to us about, and what’s still needed to ensure no one is pushed into hardship due to this pandemic."