A guide to engaging service users while working remotely

08 October 2020
13:00 - 14:00
Online

According to the findings of Twilio’s “Covid-19 engagement report”, long-term digital transformation roadmaps got compressed into days and weeks in order to respond to remote working. A staggering 97% of decision-makers across organisations surveyed believe COVID-19 accelerated their company’s digital transformation efforts.

 

Charities have been hit hard by coronavirus – more people requiring their invaluable services and a smaller number of available resources have made it difficult for non-profit organisations of all sizes to operate. We’ve had to adapt.

 

The existence of legacy IT and tech systems in non-profits has made rapid change to a remote work environment more difficult, with the additional time needed to complete operation and back-office tasks and work-from-home has made it harder to manage the work of support specialists.

 

In this webinar, Michal Filip Kowalik, Senior Manager of Twilio.org (social impact and non-profit arm of Twilio) will be taking you through how you can get a better understanding of your digital infrastructure to create and implement a digital strategy that will improve the working environment for your staff and external communication for your service users.

Michal Kowalik
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Host & Guests


Michal Kowalik

Senior Manager
Twilio.org

Christopher Hoffman

Global Project Manager SMART Rapid Response Mechanism (RRM)
Norwegian Refugee Council

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