Is digital working for you, or are you working for digital?

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With digital service delivery, it’s important that you’re prioritising the needs of your service users and staff above all else. With so many options, it’s easy to get lost. Taking a step back and reviewing your data and processes is the best way to make digital work for you and your service users... and not the other way around.

In March 2020, The Law Centres Network (LCN) was six months into a three-year digital transformation project. They were also halfway through a project to upgrade their ICT infrastructure. Then lockdown hit. They discovered that the barriers to accessing their services were more than not having a laptop or technical know-how. They decided to start looking at the information they already had. They wanted to find out how they could tailor digital to best support their service users. They spoke to their beneficiaries, looked at their data, and thought of manageable ways to integrate tech.

Key to their success has been understanding that there is no ‘one size fits all’ to digital.

In this session, Julie Bishop, Director of LCN, will be sharing the ways you can start approaching digital to make it fit your services. She’ll be discussing their findings and the digital and hybrid services they put in place as a result. Expect the session to cover:

• Using data to better understand your beneficiaries and LCN’s findings
• How they’re working towards a hybrid model of service delivery
• Making digital work for your staff and service users: Ways you can integrate it into their day-to-day
• The challenges they’ve faced and their solutions