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#BeMoreDigital Conference 2021

09:00 - 13:00

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If you’ve already signed up, click Event Hub to access the live event, otherwise click Sign-up now!

 

When you sign up, you’ll receive access to our online conference space, the Event Hub. Here, you can find full agenda details, session information and build your personal itinerary. The video below can guide you through how to make the most out of the Event Hub!

 

 

Our 2021 conference will be fully virtual and hosted using Zoom webinars for our sessions and Remo for virtual networking.

 

The event will be held across 2nd, 3rd, 4th March, covering sessions and workshops across our four streams: Digital Fundraising, Digital Marketing, Digital Strategy and Digital Service Delivery & Operations.

 

In total, we’ve got 20 fantastic sessions and workshops planned for you! Click on the different date tabs above to view all our sessions and workshops.

 

The event is free for all charities!

 

Sign up now to join us for an empowering day of learning for the charity sector.

 

 

Featured Speakers View All


Thank you to our #BeMoreDigital platinum sponsor View All


Thank you to our #BeMoreDigital gold sponsors


Thank you to our #BeMoreDigital silver sponsor


Thank you to our lightning talk sponsors


Interested in sponsoring this event? Email sponsorship@charitydigital.org.uk for more information!

 

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Featured Speakers


Julie Bishop

Julie Bishop

Director
Law Centres Network
Danny Attias

Danny Attias

Chief Digital & Information Officer
Anthony Nolan
Zoe Amar

Zoe Amar

Trustee
Zoe Amar Digital
Cub Llewelyn Davies

Cub Llewelyn Davies

Charity Sector Lead
National Cyber Security Centre
Kirsty Alexander

Kirsty Alexander

Individual Giving and Legacies Manager
ShelterBox
Dean Gillespie

Dean Gillespie

Digital and Data Manager
All We Can
Kellie Stewart

Kellie Stewart

Head of Communications and Marketing
The Sick Children's Trust
Ellie Thompson

Ellie Thompson

Disability Services and Social Media Coordinator
Diversity and Ability
Alex Barker

Alex Barker

Advice and Information Officer
AbilityNet
Nana Crawford

Nana Crawford

Social Media Manager
British Red Cross
Helen Mee

Helen Mee

Head of Charity Operations
The Clare Foundation
Aidan Jones

Aidan Jones

Chief Executive
Relate
Hannah Page

Hannah Page

Marketing & Communications Manager
The Association of Charitable Organisations
Chris Lewis

Chris Lewis

Co-Founder COO and Global Cancer Influencer
Your SimPal
Lilian Kamanzi Mugisha

Lilian Kamanzi Mugisha

Communications and Fundraising Manager
Amref Health Africa - Uganda
Rachel Erskine

Rachel Erskine

Communications Manager
Amref Health Africa - UK
Chris Grant

Chris Grant

Community Relationship Officer
AbilityNet
Alastair Fairley

Alastair Fairley

Co-Founder & Joint Co-ordinator
Hasting's HEART
Liz Johnson

Liz Johnson

Director of Technical Operations
Hasting's HEART
Louise Tullin

Louise Tullin

Marketing Director
Enthuse
Joan Benson

Joan Benson

Director of Nonprofit Industry Marketing
Sage Intacct
Clare Sweeney

Clare Sweeney

Digital and Direct Fundraising Consultant
Keepace Consults
Deborah Asante

Deborah Asante

Leadership Development Coach
Jessica French

Jessica French

Development Manager
CABA
Trudie Clements

Trudie Clements

Director
ABTA LifeLine
Nathan Pinkney

Nathan Pinkney

Director
People's Fundriaisng
Matt Smith

Matt Smith

Senior Consultant
Think Consultant Solutions
Tory Cassie

Tory Cassie

Consultant
Lauren Grubert

Lauren Grubert

Fundraising Manager
Royal Opera House
Athar Abidi

Athar Abidi

Head of Social and Digital Activation
British Heart Foundation
Chris Lowe

Chris Lowe

Salesforce.org
Stuart Watt

Stuart Watt

Sales Director
Loqate
Claire Tavernier

Claire Tavernier

Chair of Trustee Board
Charity Digital
James Glover

James Glover

Head of Solutions Architecture
m-hance
Andrea Cowell

Andrea Cowell

Account Manager
Phoenix Software
Li-Anne Quinn

Li-Anne Quinn

Marketing and Communications Manager
Foothold
Joanne Davison

Joanne Davison

Account Executive
Sage Intacct
Alex Hodges

Alex Hodges

Head of Corporate Comms & Public Affairs
Help for Heroes
Piers Thom

Piers Thom

Solutions Consultant
Sage Intacct
Hannah Graham

Hannah Graham

Head of Digital
Tearfund
Trevor Kerr

Trevor Kerr

Head of Digital
Together Trust

Thank you to our #BeMoreDigital platinum sponsor


Thank you to our #BeMoreDigital gold sponsors


Thank you to our #BeMoreDigital silver sponsor


Thank you to our lightning talk sponsors


2nd March

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Themes: Digital Marketing and Digital Strategy

 

Sign up now for access to the Event Hub, where you can see full agenda details. We’ve still got more sessions to release, but here’s what’s confirmed so far:

 

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Digital Marketing:

This stream is sponsored by Salesforce.org

 

Constituent Experience is King

 

Chris Lowe, Salesforce.org

 

Today’s digital-first constituents have high expectations. They want to feel connected to your mission and be able to easily stay engaged on their terms. Nonprofits must have strategies, including a digital strategy, to build lasting relationships with constituents and deliver connected, personalised, relevant experiences with them. Learn through this interactive walkthrough of a constituent’s journey how you can drive greater engagement with your supporters and show them how they’re personally making an impact using the channels they prefer to engage on.

 

Key Takeaways:

  • Create lifelong relationships with supporters who feel connected with your organisation
  • Gain an understanding of unknown audiences and convert them to known supporters
  • The power of journeys to become acquainted with and nurture potential supporters
  • The role of Artificial Intelligence in creating great experience
  • Report externally on how your supporters are contributing to mission success

 

Best practices for digital storytelling

 

Rachel Erskine, Communications Manager at Amref Health Africa (UK) and Lillian Kamanzi Mugisha, Communications and Fundraising Manager at Amref Health Africa (Uganda)

 

Creating campaigns that accurately represent your mission and impact is vital. The processes, people and methods you use to digitally represent your story are key steps in the campaign planning process.

 

Telling digital stories can often be a challenge for charities. It can be easy to get lost in the noise. Understanding the best practices for digital storytelling will help your charity create compelling, ethical and engaging stories. These stories will welcome service users, donors and audiences alike.

 

For Amref Health Africa, their best practices have helped them produced remote, collaborative digital campaigns that align with their mission and ethical policies. Their creative campaigns resonate with their audience and attract long-term, engaged supporters. Join their session to learn how your charity can take the steps to create digital stories that shine and inspire.

 

In this session, Rachel Erskine (Communications Manager at Amref Health Africa- UK) and Lillian Kamanzi Mugisha (Communications and Fundraising Manager at Amref Health Africa- Uganda) will discuss how they harness the digital tools and platforms available for storytelling. Gain top tips and best practices when it comes to telling stories online and learn about the key tools and processes involved.

 

 

Top tips to make your digital marketing #BeMoreInclusive

 

Ellie Thompson, Disability Services and Social Media Coordinator at Diversity & Accessibility

 

It’s easy to post content online without first asking yourself the question: is what I’m posting inclusive? Almost all charities now have a digital presence, particularly on social media. With more people online than ever before, it’s important that charities are representing and reaching the diverse range of people who engage with them. This will widen the scope of your marketing and build deeper connections with those who support you.

 

In this session, Ellie Thompson (Disability Services and Social Media Coordinator at Diversity and Ability) will be taking you through how you can be more inclusive in your marketing. The session will be focusing on social media and the quick wins your charity can achieve to transform the accessibility of your digital content.

 

Ellie will give you some useful tips and tricks when it comes to creating inclusive digital content. This will include an accessibility checklist for charities and a run-down of the different inclusive practices across the main social media channels. Learn how you can quickly adapt your posts to be more inclusive by following simple steps. She’ll also be explaining what we mean by the term ‘inclusive marketing’ and running you through the general principles within this.

 

 

Dealing with hate on social media

 

Host: Claire Tavernier, Head of Trustee Board, Charity Digital

 

Panellists: Nana Crawford, Social Media Manager at British Red Cross; Alex Hodges, Head of Corporate Comms & Public Affairs at Help for Heroes

 

We have never been more digitally connected with one another. In fact, as of 2021, there are some 4.2 billion people using social media worldwide*.

 

Most charities now have a social media presence. It can be a great way to engage with audiences and keep your supporters up to date with the work you’re doing.

 

Given the nature of charities, it’s hard to believe that they would be the victim of hate on social media. However, the sad reality is that they are. Dealing with this issue can take a huge emotional toll on staff and deflect from your organisation’s mission. It can negatively affect beneficiaries and service users.

 

This panel will bring together a selection of charities that have dealt with hate on social media. They will discuss their own experiences, trolling, and the general safety of online platforms. They will also look at the measurements they’ve put in place and how charities can work together to prevent hate and bullying online.

 

* blog.hootsuite.com/simon-kemp-social-media/

 

 

Maximising Your Data in a Post Pandemic World

 

Stuart Watt, Sales Director at Loqate

 

2020 sent shockwaves through nearly every industry. But with many charities relying on supporter donations to stay afloat, the third sector has felt the impact of COVID-19 more than most. Despite these challenges, the pandemic has provided an opportunity for charities to pause and reflect in order to cement or even accelerate their strategic direction.

 

In this session, Stuart Watt, Senior Commercial Director at Loqate, will talk us through the importance of data and user experience in building relationships with supporters and ultimately maximising fundraising at this critical time. You’ll discover:

  • How the pandemic has impacted supporter behaviour and how you can survive in this changed landscape
  • Ways to boost your online donation conversions and create a fast, frictionless experience for supporters
  • Tips for maximising data quality to enhance marketing efforts and increase regular giving
  • How to access Loqate’s benchmarking report to see how you compare to other charities

 

Digital Strategy:

 

Benefits for charities who choose Dynamics 365 to maximise mission impact

Tory Cassie and James Glover from Gold Sponsors m-hance

 

During this session, Tory and James will discuss and present their experience of charities who have selected Microsoft Dynamics 365 as their chosen CRM solution and m-hance as their preferred provider.

 

They will focus on some of the many benefits Dynamics 365 brings to charities, including ease of use, flexibility of supporter journeys, data segmentation, and insights for tailored supporter communications, leveraging Power Platform as well as gaining a 360 degree view of supporters.”

 

 

The key components in delivering your digital strategy

 

Danny Attias, Chief Digital & Information Officer at Anthony Nolan

 

Charities are experiencing their most digital years yet. This means that having a digital strategy is a necessity. But delivering your digital strategy is just as important as planning it.

 

Understanding the key elements of digital will help you implement a strategy that benefits your charity for years to come.

In this session, Danny Attias (Chief Digital & Information Officer at Anthony Nolan) will be discussing three main components:

  • The ‘three layers’ of digital (the three ways we can understand and approach digital)
  • Having an evergreen strategy
  • Digital literacy

Danny will cover what each of these components are, why they’re important to delivering your strategy and how they influence and interact with one another. You’ll leave the session with an understanding of how this approach will enable you to deliver the best digital experiences. You’ll also learn what you’ll need to do to maintain this in the long run.

 

 

Using digital to recruit and manage your volunteers on a budget

 

Alastair Fairley, Co-Founder & Joint Co-ordinator, and Liz Johnson at Hastings Action and Emergency Resilience Team (HEART)

 

Whether you manage thousands of volunteers or just a few, using digital to recruit and coordinate them will vastly improve the efficiency of your charity.

 

Formed immediately prior to the first national lockdown, HEART’s strategy is based entirely on recruiting and matching volunteers to where they are most needed. The organisation uses technology to recruit, manage, and coordinate them all. To do this they created a comprehensive digital management system that automatically logs requests for help, enabling them to match tasks with volunteers nearby. On a small budget, they now manage to coordinate thousands of volunteers throughout their community.

 

In this session, Alastair Fairley and Liz Johnson from HEART will share their volunteering strategy. Learn the quick and simple ways you can use digital tools to streamline your volunteering system. The session will be covering:

 

  • Digitally recruiting volunteers: how and where
  • How to use digital tools to manage your volunteers on a budget
  • Creating an online management database
  • Matching volunteers with service users with technology
  • How you can make digital as user-friendly as possible for your volunteers
  • What lessons they learnt along the way

 

Digital Transformation for Nonprofit Finance Leaders

 

Joan Benson, Director of Nonprofit Industry Marketing at Sage Intacct

 

The role of finance in business has changed radically in recent years, as the large-scale introduction of digital processes to the workplace has led to increased recognition of the role finance can play as a strategic enabler. These changes are now becoming more common in the charity sector.

 

Historically, finance has been siloed in many organisations, but CFOs now find themselves having to confront new challenges as their work becomes more and more integral to the overall strategy of their organisation.

 

Charities are becoming more data-driven, as a wider process of digital transformation allows leaders to make more informed decisions. Finance and impact reporting can provide some of the most valuable data when it comes to deciding how to allocate resources and operate strategically. It can also help to root out inefficiency by enabling employees to focus on higher-value tasks rather than time-consuming manual tasks that could be automated.

 

 

Tackling tech remotely

 

Chris Grant, Community Relationship Officer and Alex Barker, Advice and Information Officer at AbilityNet

 

Adapting your strategy to digital isn’t always easy. The transition period can be challenging. It’s important that charities are doing all they can to support service users, volunteers, and staff along the way.

 

Like many charities, AbilityNet were forced to shift their strategy in a time of crisis. Pre COVID-19, they ran a full face-to-face service for anyone living with a disability or impairment. Now, almost a year on, their strategy has been transformed by digital. As a result, they’ve been able to save money and support individuals quicker.

 

In this session, Alex Barker and Chris Grant from AbilityNet will be discussing how they helped shift the mindset of their staff and volunteers when it comes to digital. You can hear how they’ve worked to make digital accessible for everyone involved.

 

They’ll be discussing the challenges they faced and explaining how your charity can gain from employee buy-in and a change in culture when implementing a new digital strategy. In this interactive and practical session, you’ll learn how to build an accessible digital strategy and how to install confidence in people when it comes to technology.

 

 

Sign up now to join us on the day and be the first to hear all session annoucements!

 

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Interested in speaking at our next Charity Digital event? Email events@charitydigital.org.uk for more information!

 

 

 

 

 

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3rd March

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Workshops

On this day, we’ll be running a series of interactive workshops. These workshops are now full and those who have confirmed spaces will have been contacted by the Charity Digital team.

 

Sign up now for access to the Event Hub, where you can see full agenda details.

 

 

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Putting The Charity Digital Code into practice

 

Zoe Amar, Chair of the Charity Digital Code of Practice and Charity Digital Trustee and Dean Gillespie (Digital and Data Manager at All We Can

 

The Charity Digital Code of Practice is a tool for charities who want to get more strategic with their use of digital.

 

Zoe Amar (Chair of the Code) will be running the workshop alongside Code champion Dean Gillespie (Digital and Data Manager at All We Can). Together, they will walk you through the seven principles of the code and how you can embed them into your digital strategy. This workshop will equip you with the tips and tricks you need to apply the code and start going further with digital. Dean will be sharing his own experiences of doing exactly this and the huge difference it’s made within his organisation.

 

Throughout the workshop, you will learn:

  • How the principles of the Code work and how you can use them in your own digital strategy
  • How the Code works in practice, using real-life examples
  • The immediate and simple actions you can take
  • How you can get better results from your digital activities using the seven principles
  • How you can apply these learnings specifically to your own organisation

 

The workshop will consist of interactive exercises throughout, as well as an informative presentation from Dean and Zoe.

This workshop is aimed at charity professionals working in leadership or decision-making, digital roles, and for a maximum of 25 people. If you would be interested in being invited to attend this workshop let us know!

 

 

What really happens in a cyber-attack and how you can protect your charity

 

Jonathan Chevallier, CEO, Charity Digital and Matt from the National Cyber Security Centre

 

In February of 2021 Charity Digital was the victim of a cyber-attack. As a sector, charities are digitally evolving every day. Unfortunately, the cyber criminals are too. The reality is that the sector is still viewed as a soft target for cyber-attacks by criminals and other bad actors. Charities must ensure they are doing all they can to secure their systems, data and information.

 

It’s so easy to turn a blind eye, thinking it won’t happen to your organisation... until it does. This workshop has been designed to equip charities with the knowledge to better understand and tackle security risks and how to respond if there a security breach. After this interactive workshop participants will feel more confident about undertaking key cyber security actions.It will cover areas such as staff mindset, processes, communications and the technology you need.  

 

Participants will learn:   
  • Prevention: understanding steps your charity can take to prevent an attack

  • Response: if your organisationis attacked, what is the best course of action including containment and communication

  • A run-through of the key resources you can use to help secure your organisation   

  • Interactive exercises to get you thinking about your charity’s cyber security measures

  • Honest discussions about cyber security with the workshop hosts and other participants

  • The opportunity to ask any questions both during and after the workshop has ended

 

Your next generation digital fundraising toolbox in practice

 

Nathan Pinkney, Director at Peoples Fundraising

 

The People’s Fundraising branded platform is a tool for charities who want better outcomes from their digital fundraising, including fundraising revenue generation, supporter engagement, and supporter relationship development.

 

Nathan Pinkney, Founder and CEO of People’s Fundraising, will be running the workshop. He will walk you through the five key features of the next generation digital fundraising toolbox and how you can embed them into your digital fundraising solutions.

 

Nathan will be sharing his own experiences of doing exactly this and explain the huge difference it’s made to the organisations it has supported.

 

Throughout the workshop, you will learn:

  • How the key features of the next generation fundraising toolbox work and how you can use them in your own digital strategy, using real-life examples
  • The immediate and simple actions you can take
  • How you can get better results from your digital activities
  • How you can apply these learnings specifically to your own organisation

 

Let’s talk about race...but what do we say?

 

Deborah Asante, Leadership and Development Coach

 

It’s no secret that the charity sector needs to be more diverse. We as individuals and as organisations still have a lot of work to do. We need to be having more of the right conversations, with productive outcomes.

 

Race is a sensitive topic and one that many people often feel uncomfortable talking about. Although the intention to make a change might be there, people often worry about saying the wrong thing.

 

However, we need to start breaking down these barriers when it comes to talking about race. Listening to the stories we are telling ourselves about how we want to see ourselves and others are powerful tools that can help charities drive real change.

 

In this workshop, Leadership Development Coach Deborah Asante will be taking you through how you can start talking about race, both within your organisation and to your audience.

 

The workshop will:

  • Allow you to get more comfortable talking about Race
  • Recognise some of the myths we tell ourselves about different groups of people and how that impacts the work we do
  • Move you towards having more meaningful conversations about Race
  • Discover some next steps to take back into your organisation

 

 

Sign up now

 

Interested in speaking at our next Charity Digital event? Email events@charitydigital.org.uk for more information!

 

 

 

 

 

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4th March

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Themes: Digital Fundraising and Digital Service Delivery & Operations

 

Sign up now for access to the Event Hub, where you can see full agenda details. We’ve still got more sessions to release, but here’s what’s confirmed so far:

 

Sign up now

 

 

Digital Fundraising:

 

The Sick Children’s Trust’s online Auction House – What they learnt from their first digital event

 

Kellie Stewart, Head of Communications and Marketing at The Sick Children’s Trust

 

Like many charities, The Sick Children’s Trust had to quickly adapt to the impact of the COVID-19 pandemic. They predicted a loss of 25-30% of their annual income. To date, the charity hasn’t been able to hold any major events, which last year accounted for £180,000 of funding.

 

When faced with the cancellation of their most lucrative funding event, they had no choice but to think of an alternative- an online Auction House. The concept of an online Auction House was brand new to them. The event required close cross-departmental working between marketing and fundraising to make it a success. They worked closely to create segmented donor content, use automated text reminders, personalise their marketing and much more.

 

From this session, you’ll take away some key ideas for virtual, digital fundraising. Learn what worked well, the challenges they faced and how they overcome them. Hear about how they managed to communicate effectively across teams and adopt a flexible, agile approach to the project. Ultimately, The Sick Children’s Trust managed to make the event a huge success, all while being on a tight budget.

 

 

Legacy giving: the myths, the facts, and everything in between

 

Clare Sweeney, Digital and Direct Fundraising Consultant at Keepace Consults

 

In 2020, the UK legacy giving market accounted for £2.2 billion worth of charity funds.

 

Although legacy giving is a lucrative revenue stream, it’s naturally a sensitive topic. It can be a hard subject for charities and donors to navigate and it often goes unspoken about.

 

In this session, Clare Sweeney will be myth-busting some of the rumors around legacy giving. She’ll also be unpacking some of the common stigmas and explaining how your charity can embrace the opportunities of legacy fundraising.

 

You’ll learn how you can sensitively approach this form of giving, how you can create relevant campaigns, and how you can engage with potential legacy donors in a positive way. Clare will also discuss the role that digital plays in this particular form of fundraising.

 

Legacy giving is a hugely viable way to fundraise and one that should be embraced. Join this session to find out more!

 

 

How the Royal Opera House increased donations by over one-third

 

Louise Tullin, Marketing Director at Enthuse and Lauren Grubert, Fundraising Manager at The Royal Opera House’s

 

The impact of COVID-19 on the arts community has been devastating. Many venues were shuttered as live performances were cancelled following the introduction of social distancing restrictions. This led to a funding crisis that many charities will be able to relate to, as artists and performance spaces were forced to find alternative sources of revenue.

 

In this session, you’ll learn how one of the most iconic stages in the world has adapted its digital fundraising throughout the crisis to supplement its grants income and ensure a sustainable future for live performances.

 

We’ll explore how the charity harnessed the power of behavioural marketing: adopting a process of live testing and optimisation on its donation pages that increased their funds.

 

The session will also cover:

  • How optimising donation processes increased The Royal Opera House’s conversions by over 10%
  • How they increased overall donations value by over a third
  • Why 1 in 3 donors can’t remember who they last donated to and how to make your cause memorable
  • How custom branded donation pages have helped the theatre achieve its mission, even during COVID-19

 

Your next generation digital fundraising toolbox

 

Nathan Pinkney, Director at Peoples Fundraising

 

Charities are experiencing an increase in digital fundraising and we expect that to continue into the future. This means it is a necessity to have a digital fundraising strategy and tools at hand to enable the strategy.

 

Understanding the key features of the next generation digital fundraising toolbox will help you implement a fundraising strategy that benefits your charity for years to come.

 

In this session, Nathan Pinkney, Founder and CEO of People’s Fundraising, will be discussing five key features:

  • Developing supporter relationships through branding and communications
  • Engaging supporters through diversity of tools
  • Knowing your supporters through data and data ownership
  • Ease of integration into your overall fundraising toolbox and back office
  • Understanding and managing total cost of ownership

Nathan will cover each of these features, explain why they’re important to delivering your digital fundraising strategy, and show how they influence and interact with one another. You’ll leave the session with an understanding of these features and how they will enable you to deliver the best digital fundraising outcomes.

 

 

Getting creative with digital fundraising

 

Host: Claire Tavernier, Head of Trustee Board, Charity Digital

 

Panelists: Kirsty Alexander, Individual giving and Legacies Manager at ShelterBox; Athar Abidi, Head of Social and Digital Activation at British Heart Foundation and Matt Smith, Brain Tumor Research.

 

 

With so many digital fundraising products out there, charities are working harder than ever to cut through the noise.

Whether you’re looking to attract new donors or focus on repeat supporters, effectively promoting your cause requires creativity and innovation.

This panel discussion brings together a selection of charities who have embarked on some very creative digital fundraising initiatives.

The panel will be talking about the inventive ways they have used digital platforms to attract donations, build supporter relationships, and create fundraising communities. You’ll learn how your charity can keep its fundraising fresh and exciting.

Thinking outside the box isn’t always easy. Join us as our panellists discuss the many creative possibilities of digital fundraising. Keeping people connected and engaged with your fundraising doesn’t have to mean a complete overhaul of your fundraising strategy...just a little bit more creativity.

 

 

Digital Service Delivery & Operations:

 

Upscaling your digital service delivery during challenging times

 

Panel host: Hannah Page, Marketing & Communications Manager at The Association of Charitable Organisations

 

Panellists: Jessica French, Development Manager at CABA; Trudie Clements, Director at ABTA LifeLine; Aidan Jones, Chief Executive at Relate

 

Having to rapidly upscale services during 2020 was something many charities experienced. Where services were once delivered face-to-face, charities had to figure out digital alternatives. Continuing to deliver their support to beneficiaries remotely was vital

 

The Association of Charitable Organisations (ACO) represents nearly 120 charities. In this panel discussion, we’ll hear from four charity members who all worked hard to deliver remote services this year. They’ll be discussing their varying experiences, approaches and learnings from digitisation. Expect examples including remote mental health services, counselling support, employee assistance and providing digital training.

 

The panel will cover each charity’s digital journey and their main takeaways. It will examine and compare the ways they used digital to tackled their problems. They’ll be also looking at the successes and challenges of their projects and their plans for the future.

 

 

How one charity partnership is bridging the digital divide

 

Chris Lewis, Global Cancer Influencer and Co-Founder COO at Your SimPal and Helen Mee, Head of Charity Operations at The Clare Foundation

 

This past year has seen the world go digital. Charities had to move services online and think creatively to provide their vital support. People have come together and connected online like never before. But what about those who are digitally excluded? With digital communication now a necessity, they are facing a harsher, more isolated reality.

 

When COVID-19 hit, The Clare Foundation and Your SimPal joined forces to combat digital isolation. They worked together agilely to provide digital devices and sim cards to the elderly residents of Buckinghamshire. The program offered some of the most isolated members of the community new-found opportunities to stay connected.

 

In this session, charities will learn top tips and best practices for collaboration. Through details and examples from their own partnership, Chris Lewis and Helen Mee will cover how sharing skills and expertise can help tackle big problems. Learn how they made their partnership a success and how they overcame challenges. Chris and Helen will also be looking at the future of digital exclusion and how charities can help combat this using strong partnerships.

 

 

Is digital working for you, or are you working for digital?

 

Julie Bishop, Director at Law Centres Network

 

With digital service delivery, it’s important that you’re prioritising the needs of your service users and staff above all else. With so many options, it’s easy to get lost. Taking a step back and reviewing your data and processes is the best way to make digital work for you and your service users... and not the other way around.

 

In March 2020, The Law Centres Network (LCN) was six months into a three-year digital transformation project. They were also halfway through a project to upgrade their ICT infrastructure. Then lockdown hit. They discovered that the barriers to accessing their services were more than not having a laptop or technical know-how. They decided to start looking at the information they already had. They wanted to find out how they could tailor digital to best support their service users. They spoke to their beneficiaries, looked at their data, and thought of manageable ways to integrate tech.

 

Key to their success has been understanding that there is no ‘one size fits all’ to digital.

 

In this session, Julie Bishop, Director of LCN, will be sharing the ways you can start approaching digital to make it fit your services. She’ll be discussing their findings and the digital and hybrid services they put in place as a result. Expect the session to cover:

  • Using data to better understand your beneficiaries and LCN’s findings
  • How they’re working towards a hybrid model of service delivery
  • Making digital work for your staff and service users: Ways you can integrate it into their day-to-day
  • The challenges they’ve faced and their solutions

 

Building a digital strategy to innovate, automate and accelerate

 

Andrea Cowell, Account Manager at Phoenix Solutions

 

The past 12 months have been tough for all us, but the charity sector has faced unique challenges. In the wake of shocking figures about the reduction of donations and the other issues facing charities, it is all too easy to only see the negative. But now is the time to shine a light on all the innovation and transformation the sector experienced.

 

The year 2020 saw charities undergo a process of digital transformation by pandemic. Necessity is the mother of invention and the sector adopted new and innovative processes to meet the challenges of COVID-19. But how can they carry this momentum forward in a sustainable way?

 

In 2021, charities need to ensure that they seize new opportunities and build on the progress of the last year.

 

In this session, Phoenix will give an overview of the obstacles they’ve seen the sector face and what lies ahead. They’ll be exploring some charity case studies to find out how they used digital solutions to move their services forward during the pandemic. This session will explore the many facets of transformation charities need to consider, including security, user adoption, productivity, automation and cost optimisation.

 

GDPR three years on: where is the sector at now?

 

Cub Llewelyn Davies, Charity Sector Lead at National Cyber Security Centre

 

The Data Protection Act of 2018, commonly known as GDPR, has now been in place for nearly three years.

 

During this time, we have seen many organisations adopt a more serious attitude to data security and processing.

 

Most organisations will have seen their working environment has changed drastically since GDPR was first enforced. But charities are still dealing with large amounts of sensitive data on a daily basis. Now that you find yourself in a new operating environment, itis a great time to revisit your data security approach.

 

In this session, The National Cyber Security Centre will present their GDPR Security Outcomes, written jointly with the ICO. They’ll help you to understand whether you are still taking appropriate measures to secure your data.

 

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Interested in speaking at our next Charity Digital event? Email events@charitydigital.org.uk for more information!

 

 

 

 

 

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