Communication plays a vital role in every charity initiative, whether it is coordinating volunteers to deliver meals, providing important public health information to hard-to-reach communities, or connecting refugees with a path to safety. 

As crises are becoming increasingly regular, charities must be able to adapt their communications rapidly to meet growing needs.

In this webinar, Twilio.org will share how charities are innovating to ensure the right message reaches the right person, at the right time in their service delivery. The webinar will demonstrate how organisations across the sector are serving diverse audiences by personalising channels, languages, locations, and more in their communication flows.

Attendees can expect to learn:

• How to scale their teams and resources by implementing intelligent bots that provide personalised help to service users

• How organisations are increasing their impact by deploying multi-channel engagement centres in just a few days

• How to create a lightweight, multilingual engagement centre using Google Sheets, SMS, WhatsApp and voice

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