Charities Against Hate have provided guidance to digital workers in the charity sector and are encouraging people to share stories to challenge online abuse
Charities Against Hate (CAH) is a group of more than 40 charities dedicated to preventing hate speech. The companies involved represent a diverse range of charities, from small organisations to household names, from those that support mental health to veterans’ groups. Their aim is to understand what is happening online and make informed recommendations of change to social media users.
CAH have announced a week of action to tackle online hate speech. The initiative follows a recent survey conducted by CAH, which revealed, among other things, that 81% of charity beneficiaries surveyed had some experience with hate online and 77% of charity staff have not received any training to support them in dealing with online hate.
CAH wants to tackle the problem head-on. It is encouraging people to share personal experiences with online hate speech and to talk about how it has affected them. CAH has also published a Guide to Best Practice in Ethical Digital Marketing and Comms Practices, which seeks to aid charity workers and others when confronted with online hate. Here is how you can get involved.
#ShareYourStory on social media
CAH is encouraging people who have experienced online hate to share their story and talk about how it has affected them on social media using the hashtag: #ShareYourStory.
CAH has provided a handy guide to telling and delivering your story, which gives some quick tips on drafting, recording, and sharing. They have also created images, videos, and gifs that people can use across social media platforms and stickers that users can add to their stories.
The aim is to raise awareness and let others know that hate speech online is unacceptable.
Review the Guide to Best Practice
The Guide to Best Practice in Ethical Digital Marketing and Comms Practices is intended for anyone working in social media, digital marketing, and communications within the charity sector. CAH are asking charities to share far and wide with anyone who may find it useful.
The key recommendations are for charities to, among other things, promote positive and inclusive content on charity-owned channels and ensure adequate wellbeing support is in place for charity social media moderators.
The Guide to Best Practice is a work in progress. CAH have said that they will add to it as time passes and their knowledge grows. They are also encouraging anyone with suggestions or additional resources to get in touch.