Learn how other charities have successfully rolled out new remote services
This free online resource collects practical examples to help charities learn from one another’s digital services. We have been referring to these examples as recipes: they show the ingredients and steps needed to deliver a service. By charities, for charities, for inspiration or straightforward implementation. These recipes can be reused as they are, or tweaked as necessary to suit organisations with specific requirements.
We believe that reusing existing tools and code can help charities to solve service design and delivery problems more efficiently than building a tool from scratch. It can save time and money, and build a team’s confidence along the way.
The platform is in Alpha stage: that means it’s a real thing, it is publicly available and can be used by people, but it is still likely to develop further in response to feedback.
We have 12 recipes live and they were contributed by a range of charities, some who have had a strong digital focus for years and others who are just starting out. These include: Barnardo’s, Weekday Wow Factor, Knaresborough Connectors, Citizens Advice Manchester, Settle, Samaritans, Scope, Being Woman, Young Somerset and We Are With You.
The focus of the recipes is quite broad and includes recipes with both an internal and external focus. We have been curating the existing collection of recipes focusing on what could be useful for charities in the current emergency.
Young Somerset supports young adults with 1-to-1 therapy. In response to COVID-19, they quickly shifted their service online and were able to find a solution that met NHS governance and security requirements. In Young Somerset’s recipe, you’ll find how they made the decision to move online, as well as what tools and software they used and the risks that they considered when implementing remote service delivery.
Being Woman offers women digital skills training to increase inclusion and equality. In their recipe, they describe how, in order to help people stay connected during lockdown, they distributed tablets and laptops and helped them gain skills and confidence to get online. Being Woman’s recipe covers the learning resources and digital inclusion schemes they partnered with, such as Learn My Way, Make It Click and Devicesdotnow.
We are always looking for new recipes and we need organisations like yours to share the solutions you have had success with or that you are now trialling. With each recipe shared, the library will grow and it’s our hope that you’ll also benefit from it too in the near future.
Recipes don’t have to be perfect or polished to be shared as we believe other organisations can still learn from your work in progress.
For platforms, and initiatives such as this, to succeed we need to know if the recipes are useful. If they have helped you and your organisation build a new service, or improve an existing one let us know. We would like to hear from you; whether it’s sharing general feedback or how you used an existing recipe.
Finally, if you want to learn more about service recipes and our thinking behind it, we talked about service patterns and life events here.
Share your recipes by filling in this form