Charities share digital recipes for successful service design and delivery

How can a charity make strategic decisions remotely?

Young Somerset supports young adults with 1-to-1 therapy. In response to COVID-19, they quickly shifted their service online and were able to find a solution that met NHS governance and security requirements. In Young Somerset’s recipe, you’ll find how they made the decision to move online, as well as what tools and software they used and the risks that they considered when implementing remote service delivery.

How can a charity design and deliver a new service remotely?

Being Woman offers women digital skills training to increase inclusion and equality. In their recipe, they describe how, in order to help people stay connected during lockdown, they distributed tablets and laptops and helped them gain skills and confidence to get online. Being Woman’s recipe covers the learning resources and digital inclusion schemes they partnered with, such as Learn My Way, Make It Click and Devicesdotnow.

We are always looking for new recipes and we need organisations like yours to share the solutions you have had success with or that you are now trialling. With each recipe shared, the library will grow and it’s our hope that you’ll also benefit from it too in the near future.

Recipes don’t have to be perfect or polished to be shared as we believe other organisations can still learn from your work in progress.

For platforms, and initiatives such as this, to succeed we need to know if the recipes are useful. If they have helped you and your organisation build a new service, or improve an existing one let us know. We would like to hear from you; whether it’s sharing general feedback or how you used an existing recipe.

Finally, if you want to learn more about service recipes and our thinking behind it, we talked about service patterns and life events here.