Charity Digital Exchange: Enhancing communication and productivity with Slack Messaging Platform

Charities are often the first responders in times of crisis, working tirelessly to deliver essential services to communities in need. The ability to communicate quickly, in real-time, across teams, ensures issues are tackled head on and needs are met in a timely manner.

 

Fortunately, in 2025, it is easier than ever to send and receive messages instantly. There are plenty of apps dedicated to that cause. But what makes a real difference in the workplace – particularly to charities on a mission – is the ability to access all the context needed in one place. No need to jump between apps to find out what you need to know; instead it’s all connected, from your CRM system to your calendar, making informed decisions easier and quicker to make. 

 

That’s what Slack can do. The advent of artificial intelligence (AI) has only augmented Slack’s ability to boost productivity, making it simpler to summarise meetings, recap conversations, and search for quick answers about ongoing projects. No more typing in sentences you vaguely remember in the vain hope your app delivers what you need – with Slack AI’s search function, you can ask a question as if it’s a colleague and it collates everything you need to know to get up to speed, complete with citations. In the UK alone, 85% of desk workers have reported improved productivity using AI tools. In the famously time-poor charity sector, AI could prove a game-changer. 

 

Charities can access Slack at a significant discount via the Charity Digital Exchange. Charities with 250 members or fewer can upgrade to a Pro subscription for free, while larger organisations can receive an 85% discount. Find out more, including eligibility criteria, by clicking the button below.

 

Slack on the Charity Digital Exchange

 

 

What exactly is Slack?

 

Slack is a channel-based messaging platform. It can connect with more than 2,600 apps and software tools to help organisations work seamlessly and securely in one place.

Charities can use Slack to share messages, tools, and files in dedicated channels, organised by team, project, or any other relevant groups.

 

 

What are the benefits of Slack?

 

 

Lightning speed

 

Slack is much quicker than communicating over email. It’s more conversational, making it easier to connect with colleagues and work together to discover solutions to the challenges they face. 

Charity workers can collaborate from anywhere, fully aware that they have up-do-date information in one place and complete visibility of the project they are working on. 

 

 

Seamless integration

 

Charities can connect Slack to more than 2,600 other apps, including Salesforce, ZenDesk, and Asana – making it easy for professionals to access everything they need in one place, knowing they have the full picture of their task ahead. 

 

Integrating with your CRM system is particularly helpful for charities to understand how they can improve donor journeys based on real-time data – they can identify trends quickly and adapt their donation process accordingly.

 

 

A practical use for AI

 

Slack can connect with Salesforce’s AI agent, Agentforce, making it easy to find accurate, precise answers based on your charity’s data at speed. You can use Agentforce to create channels, update canvases, and send messages – also at speed.

 

At a time when we’re still experimenting with how we use AI as a sector, Slack and Agentforce are showing us practical use cases to save time and boost productivity.

 

 

Sure security

 

Slack users can feel confident that the data they share via the platform is secure and only accessible to approved people and devices within your organisation. Data is encrypted at rest and in transit by default. 

 

Users can also feel confident when using Slack’s AI tools – it does not share data with large language model (LLM) providers and does not use it to train LLMs – meaning it won’t spit out your data to someone else asking a question. 

 

All data remains in-house, as Slack’s LLMs are hosted directly within Slack, upholding the same security practices and compliance standards as the platform itself. AI has the potential to be very helpful but not if it doesn’t look after your data, and fortunately, with Slack, it does. 

 

 

Accessing Slack via the Charity Digital Exchange

 

Charities can access Slack at a significant discount through the Charity Digital Exchange. Charities with 250 members or fewer can upgrade to a Pro subscription for free, while larger organisations can receive an 85% discount. To learn more about eligibility criteria and how to get started, click the button below.

 

Slack on the Charity Digital Exchange

 

By leveraging Slack and its AI capabilities, charities can enhance their communication, streamline their workflows, and ultimately, better serve their communities. Join the Charity Digital Exchange today and discover how Slack can transform your organisation.