How charities are helping the elderly with digital

The Help Hub is giving the elderly crash courses in connectivity

Self-isolation is hard for anyone, but can pose particular challenges to the elderly, who can feel fearful, alone or confused, or else miss more regular contact with others. Inspiring charities like The Help Hub has sprung up to assist elders during these difficult times, and consists of around 20 mental health workers who are committed to offering free 10 minute sessions for older people. Whether it’s emotional support or practical help (“how do I chat to my grandson on Skype?”), the Help Hub is all ears.

Churches are finding ways to keep in touch with seniors

For some people, faith and religious life are an incredible source of strength and wellbeing during difficult times. It can be devastating to give up a weekly outing to church or forgo a regular source of comfort and socialising that comes with belonging to a church community. Thankfully, churches around the country are seeing the need to reach out to their oldest members. The Church of England, for example, has introduced a “telephone church service” which allows people to tune into a sermon while in isolation (24-hour national line: 0800 804 8044.) Other virtual services are available, and seniors can find chaplain support and guidance on how to connect via smartphone or tablet.

Abilitynet will offer help and advice for free

Volunteers in the abilitynet network have the IT skills needed to help elderly people via phone. They can help you install software, interpret error messages, get you back online, or get familiar with using chat platforms or social media.

Businesses are keeping elders in mind

Charities and organisations of all kinds have had to update their online strategy considerably, publishing more supportive content to help vulnerable people gain better access to the support they need.

The BBC has published guides to help older family members, the Family Online Safety Institute has simple articles aimed at getting seniors familiar with technology and there are even apps and tools designed specifically for elders. Oscar Senior is an app that simplifies video calling and can work even with minimal computer knowledge, and KOMP is similar, offering a way for seniors to stay in the conversation when using technology they “didn’t grow up with.” There are now extra-large tablets and other devices made just for seniors, and IT advice specifically geared for older people.

The world has needed to find creative ways to use technology to work, connect socially, and find information and help. However, older people can find this difficult, and may need a little extra help. As we all pull together through the crisis, it’s worth sparing a thought for the elders in our lives and taking the time to include them.