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Make/receive external calls in Microsoft Teams (Class Networks Call Plan - Fully Managed)

Extend your Microsoft Teams solution to allow users to make and receive external calls, saving your organisation money and connecting your staff to your phone system wherever they are workingmore
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Teams Voice is a Microsoft Teams solution that enables users to make and receive external calls to people outside of the Teams environment. This helps in replacing your existing phone system, saving money and managing your all communications via Microsoft Teams.


In simple words, this product allows the organisations to keep their existing phone numbers and allows its remote working staff to make external phone calls using Microsoft Teams. It is very easy to use, cost-friendly and allows management of organisations to manage their communication through one single platform.


Teams Voice provides a calling plan for MS Teams users that enables them to make unlimited calls to local, national, and mobile numbers. Out of bundle calls to numbers such as international destinations, 08 or 09 numbers are charged for each call made.


Teams Voice must be procured alongside a Microsoft Phone system licence (from Charity Digital).


Promotional Offer

    1. Pricing now applies to a 12, 24 or 36 month contract.
    2. Free User and Site Setup on 36 month contracts.
    3. Free User and 50% off setup charges on 24 month contracts.


Fully Managed Call Plan:


Class Networks will complete all the required Microsoft 365 configuration to deploy your telephone system in Teams, and provide support for any adds, moves and changes.


If you have access to the technical capabilities to configure and support the Microsoft 365 phone system and direct routing functionality in Microsoft Office 365, then we also have a Call Plan Only option available. However, we recommend charities select the Fully-Managed Call Plan to access complete setup and on-going support of the Microsoft 365 environment.


Teams Voice Licenses (Class Networks unlimited national, local & mobile calling plan)
Teams Voice Licenses Setup Monthly Charge (£)
Teams Voice License and O365 Support £10.00 £6.00
Site Setup (Configuration of O365 - call groups, auto attendants, user DDIs):

Site Setup


1 to 9 Users




Monthly Charge (£)


10-50 Users £600.00 N/A
51-200 Users £750.00 N/A
201+ Users £950.00 N/A
Additional Items Setup Monthly Charge (£)
Additional DDI £1.00 £0.00






Benefits for Organisations:


Class Networks Teams Voice has been designed for organisations looking to replace their telephone system, enhance Microsoft Teams services and benefit from full unified communications via Microsoft Teams.

  • Make and receive business calls from any device in any location.
  • Enhance your remote working experience.
  • Deliver a business continuity and disaster recovery solution for telephony.
  • Remove telephone system line and support costs.
  • Ideal for users already using or considering moving MS Teams – A single application for all communications (telephony, conference calling, video calling, chat).
  • Retain your existing telephone numbers.
  • Retain telephone system features like ring groups, queues, auto attendants and voicemail.
  • Integrates seamlessly with other Microsoft 365 apps like Outlook for click to call and presence status.
  • Cost certainty when adding or removing users.


  • Users can choose whether to use headsets, handsets, or handsfree. Devices are purchased separately.


Eligibility & Restrictions


  • Must have either the Microsoft phone system add on or Business Voice Licence.
  • End-user hardware must support MS Teams.
  • Consider your contractual position with your existing telephony provider.
  • Consider what audio device each user requires.


Donor Partner



Class Networks is a specialist digital transformation strategy consultant and cloud solutions implementer for non-profit organisations.
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