The three Ps of digital strategy: planning

Understanding the digital baseline

 

The journey to being more digital needs a starting point. A good way to begin is by looking inside your organisation and mapping out how digital is being used. This could take the form of a simple assessment of how you use digital and what teams use which digital tools.

 

Finding out where you are as an organisation on the digital maturity matrix can help you prepare for change. The NCVO’s digital maturity matrix looks at different areas of digital success and where charities stack up. Areas for improvement can also signal to charity digital leaders where to focus planning and digital efforts.

 

 

Know your strengths

Moving forward, a competitive assessment or a SWOT (strengths, weaknesses, opportunities, threats) helps steer digital efforts. Consultants BCG say that a competitive advantage assessment includes asking the questions:

• How is digital affecting competitive advantage?
• Where are we well positioned?
• Where are we disadvantaged?
  

BCG says that leaders can match up opportunities or areas of improvement with strategic goals. This can give the project focus and priorities.

 

An alternative to the competitive assessment is the SWOT analysis. Taking stock of strengths, weaknesses, opportunities, and threats, the analysis helps guide the decision-making process. A SWOT analysis helps map out the strategic plan based on facts rather than gut feelings.

 

 

The roadmap to being more digital

A digital roadmap is a step-by-step plan to defining, managing and implementing ideas in order to be more digital. In simple words, it’s a detailed ‘how-to’ for being more digital.

 

The NPC’s approach to the digital roadmap first defines roles, responsibilities and priorities within the project. End-users are then identified to see what digital tools are already in use, and where the gaps are.

 

The cultural element is also important, in terms of ensuring that everyone is on board. People and resources are allocated. During the implementation phase, digital products are tested, improved upon, and reiterated.

 

Sophisticated projects might use software development roadmaps. The agile approach to charity software development breakdowns down goals into bite-sized processes.

 

User journeys are at the heart of the agile approach. User stories map out each of the functions that need to be delivered and for which type of user. The agile approach builds out the digital roadmap by experiences rather than function.

 

 

Get everyone on board and excited

Now that you’ve drawn up your roadmap, it’s time to drum up excitement for change. Before reaching out to anyone, do your homework and find out who you’ll be working with and relying on. This includes those controlling the budget.

Engagement with stakeholders early on in the planning process draws senior leaders into the project. The Association for Project Management recommends to ‘consult, early and often’ on a digital project. Remember that your stakeholders want to understand the ‘purpose, scope, risks, and approach,’ to being more digital. Making sure they are on board early avoids later misunderstandings.