Age UK Shropshire, Telford & Wrekin: Digital inclusion in practice

Responding to the widespread shift towards digitisation in recent years, which has disadvantaged 2.3 million older people who do not use the internet, the Engage project run by Age UK Shropshire, Telford, and Wrekin (Age UK STW) helps make the digital world understandable and relevant to older people in the local community.

In this video, Robert Smith explains how person-centred support can be transformative for older people, and reflects, “There’s been a few really eye-opening things that we’ve been coming across, especially when delivering one-to-one, home-based support. It’s around those people with memory-loss, with sight-loss, that perhaps were digital natives but are now really struggling to continue to do it.”

Watch the video to find out:

• Why Age UK STW is running the Engage project
• How the project makes today’s digital world relevant and understandable to older people
• The charity’s approach to managing the digital skills of staff and volunteers working on the project
• Robert’s biggest learnings about tackling digital exclusion while running the project