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Age UK Shropshire, Telford & Wrekin: Digital inclusion in practice
30 Aug 2024by Josie Sparling
In our latest video, Robert Smith, Information and Advice Manager at Age UK Shropshire, Telford & Wrekin, discusses the process of delivering digital inclusion services to older people in the local community
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How are Age UK STW supporting older people with digital?Inside Age UK STW's digital skills project for older peopleExploring the practice of digital inclusion with Age UK STW
Responding to the widespread shift towards digitisation in recent years, which has disadvantaged 2.3 million older people who do not use the internet, the Engage project run by Age UK Shropshire, Telford, and Wrekin (Age UK STW) helps make the digital world understandable and relevant to older people in the local community.
In this video, Robert Smith explains how person-centred support can be transformative for older people, and reflects, “There’s been a few really eye-opening things that we’ve been coming across, especially when delivering one-to-one, home-based support. It’s around those people with memory-loss, with sight-loss, that perhaps were digital natives but are now really struggling to continue to do it.”
Watch the video to find out:
- Why Age UK STW is running the Engage project
- How the project makes today’s digital world relevant and understandable to older people
- The charity’s approach to managing the digital skills of staff and volunteers working on the project
- Robert’s biggest learnings about tackling digital exclusion while running the project
Follow-up questions for CAI
How does the Engage project tailor digital support for older people?What strategies improve digital skills among staff and volunteers?How is person-centred support transformative for older adults?What challenges arise when supporting older people with memory loss digitally?How does Age UK STW make digital technology relevant to seniors?
Learn more about Age UK Shropshire, Telford, and Wrekin's work on digital inclusion
Click above to learn about Age UK STW's work making today's digital world understandable and relevant to older people.
Josie Sparling
Josie Sparling
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