The COVID-19 pandemic has presented extra challenges for charities as staff work from home and in-person support is put on hold. A podcast episode released this week looks at the digital support available.
This article is sponsored by Phoenix Software, which uses IT to support organisations to innovate, transform and connect services with people.
This week’s episode of the POD Phoenix podcast looks at the technology available to help charities meet the challenges they are having to face amid the COVID-19 outbreak.
This includes support in meeting the many difficult decisions they have had to make, such as asking staff to work from home, putting members of the team on furlough and having to close their doors completely during the uncertainty of the pandemic.
Support is available. This ranges from new technologies, guidance and funding. But this is not always easy to find.
The panel on this latest POD Phoenix episode to discuss the challenges charities are facing are Vincent Richardson (International Chief Technology Officer, Tech for Social Impact at Microsoft Philanthropies) Rosie Slater-Carr (Chief Information Officer at British Red Cross), Megan Griffith Gray (Director of Strategy and Transformation at NCVO) and Greg Dean (Charities Sector Sales Manager at Phoenix).
Included in their discussion is the effective digital solutions that are being deployed and how charities are also helping each other.
This discussion examines how Phoenix are working with Microsoft, their partners at NCVO and their customers to use digital effectively to meet the challenges of COVID-19.
Other issues looked at include the increase in demand for services that charities are facing as they support communities affected by the pandemic. According to a survey published at the end of March by the Institute of Fundraising, National Council for Voluntary Oranisations and Charity Finance Group, 43 per cent of charities are predicting an increase in demand for their services due to COVID-19.
A dramatic reduction in charity income, through shutting charity shops and postponing in-person fundraising, is also discussed. This includes looking at how charities are being innovative in using digital to address this funding drop.
Charities and technology vendors are both represented in this latest episode to offer a first hand account of how charities have been impacted and the reality for those in the sector of having to take such tough decisions. This includes explaining how digital is helping ensure charities are keeping the organisation and their home-working staff connected.
Useful online resources to help charities recruit and manage volunteers is also covered, especially how to organise those giving up their time for free in a short space of time.
Charities also need to ask themselves difficult questions as they pivot services online, say the panel. How can vital governance, security and risk issues be addressed? How do charities offer staff digital training that is both effective and can be delivered swiftly?
Don’t forget to subscribe to Phoenix on Demand (POD) through your usual podcast provider to be the first to know when the next podcast drops. Previous podcasts in the series have covered working from home and mental health, women in IT and using Microsoft Teams.
Listen to the episode here:
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