Salesforce’s Work.com platform provides charities with vital resources to ease the transition back to the office
This article is sponsored by Salesforce.org - the dedicated social impact team of Salesforce that delivers technology to nonprofits, educational institutions, and philanthropic organisations so they can connect with others and do more good
Over the first few months of the ‘new normal’, our content has primarily focused on remote working. It’s proven a complex and multi-faceted topic. As we’ve explored the innovative ways in which charities have pivoted to remote service delivery, we found that many organisations had been able to expand their reach and help new service users.
But things are changing at a rapid pace, and as move forward into an uncertain future, it’s time to explore the next frontier.
Many organisations are examining pathways for returning to the office (either completely, or as part of a hybrid model blending traditional office-based and remote working components). There are several reasons behind this: traditional office environments make it easier to sustain an organisational culture and create a more level playing field for workers with lower incomes or poor internet connections. Returning to the office also signals a wider return to normality.
Whatever your reasons for returning, it is vital that you put in place the proper steps to ensure the safety and wellbeing of your employees and volunteers. There are difficult decisions ahead for charity leaders. It is important to remain informed and examine your options.
When faced with the prospect of reopening, charity leaders may feel overwhelmed. It’s important to have the right tools to make the task as simple as possible. This is where digital solutions come in.
Salesforce launched Work.com - a new online platform designed to help organisations reopen safely. This specialised site features a number of resources, including access to products to support your return to the workplace, thought leadership content from renowned experts, access to all the latest COVID-19 data and content tracing and emergency response management solutions - all delivered through Salesforce’s market-leading CRM platform.
Salesforce’s Workplace Command Centre provides a single hub for you to monitor your organisation’s readiness to reopen. This solution allows charity leaders to manage employee wellness, safety, and workplace preparedness data to return to work safely.
The Command Centre gives leaders greater autonomy over how they approach a safe return to the workplace. This includes shift management, to ensure that non-essential contact is minimised and optimisable schedules and workflows to ensure that critical work is completed.
Returning to the workplace should only be done after proper assessment and planning. Workplace Command Center allows charity leaders to make informed, data-driven decisions.
More than any other organisations, charities need to be able to respond to a crisis with agility, assuredness and expertise. The wider COVID-19 pandemic breeds a number of smaller crises for charities: services are disrupted, outbreaks amongst staff derail operations, and localised lockdowns lead to further restrictions for hard-hit communities.
This creates an immense task for organisations looking to coordinate emergency response manually. Digital solutions provide a way forward.
Salesforce’s Emergency Response Management solution can help charities to prioritise and mobilise resources to support affected communities. The streamlined program management function of the platform can help to speed up local stabilisation and disaster relief efforts incident resolution for residents, communities, and government agencies.
For many key decision-makers, this will be the burning question.
One of the main responsibilities of any charity leader will be ensuring that a fit and proper contact tracing system is in place. It is the responsibility of charity leadership to maintain contact records for COVID-19 tracing - whilst also ensuring that this data is managed and handled properly.
Many organisations are finding that digital solutions are the only feasible way forward. A contact tracing app or platform will allow you to capture the relevant information, investigate possible points of infection transmission, and take immediate action to minimize spread. A digital solution can help to properly ensure privacy by giving you control over this information and will provide minimal interruptions to business continuity.
You can learn more about reopening by downloading the COVID-19 Nonprofit Response Playbook from Salesforce.org