How a local religious charity responded to COVID-19

Amidst difficult times, many people turn to religion for succour. But the current pandemic presents unique challenges for religious charities - how do you provide spiritual and pastoral care to dispersed congregations with little or no digital infrastructure in place? Particularly when your service users may lack digital skills and technology themselves?

The answer begins with sound underlying structures. Before a charity (or indeed any organisation) can provide remote digital services to their beneficiaries, they must first ensure that their staff and volunteers are connected.

How have Christ Church Virginia Water been coping with COVID-19?

Christ Church Virginia Water provides religious guidance and support for their local community. Their vision is ‘to see every member of the Church being informed, inspired and engaging in the practical, prayerful and financial needs of local, national and international mission.’

The church offers a wide range of spiritual and theological programmes and provides a base for liturgical study and fellowship in the form of home groups, men and women’s groups and youth ministries.

Like many local charities, their usual methods of service delivery have been disrupted by COVID-19. Fortunately, they were quick to act and have been able to offer a wide range of digital support for their local Christian community.

The religious charity has been providing a number of services and liturgical studies online, through Youtube’s live streaming platform. This includes regular church services, as well as bible study and specialised ministries.

What problems were they facing before COVID-19?

The charity previously used Dropbox for filesharing but found that they did not have enough space for their needs. Expanding their storage with the platform would have been prohibitively expensive and would have added additional obstacles to collaborative remote work.

Christ Church Virginia Water purchased subscriptions to Office 365 Business Premium. Initially, they identified Outlook and Sharepoint as a solution to their file-sharing issues.