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RNLI creates emergency call out app
24 Feb 2020by Joe Lepper
Lifeboat crews across the country are benefitting from a app that helps them better manage emergency call outs and let their families know when they have been deployed.
The RNLI has created an app to help lifeboat crews respond to emergencies and alert their families of call outs.
The RNLI Callout and Messaging System (RCAMS) is a system used by the charity to create a uniformed system whereby crews can respond to emergencies.
However, after receiving feedback from crews that it was difficult to use, tech firm Greenwood Campbell identified a web-based app as the most effective platform for the system.
The web-based system also helps the families of volunteers. This is because family members can receive alerts as an “additional notification person’ on their mobile phone when a volunteer is deployed.
One crew-member said this has already helped his family when he was due to pick up his children from a childminder as his emergency lifeboat call came through.
Follow-up questions for CAI
How does the RNLI app improve emergency call out coordination?In what ways does the app support lifeboat crew family notifications?What features enable the lifeboat operations manager to delegate tasks remotely?How did Greenwood Campbell determine a web-based app was most effective?What impact has the app had on managing crew availability during emergencies?Mobile phone alerts
“He attended the call and because his wife was alerted on her mobile phone, she went to collect their children instead of him,” said a Greenwood Campbell spokesperson.
“This is a great example of one way RCAMS can assist crew members and their families to manage any domestic commitments, and be on call for the RNLI.”
The tech firm also gives the example of the app being used by one crew when a number of its members were away at a funeral in Newcastle.
“The LOM (lifeboat operations manager) was in a town nearby and couldn’t get to the station but through RCAMs he could see which crew were near the station and was able to delegate launching duties to them,” said Greenwood Campbell.
They could also confirm ‘we have enough people to launch to we’re launching without waiting for others’”.
Joe Lepper
Joe Lepper
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