We examine some of the best tools available to help you and your team work remotely.
When COVID-19 hit, almost all charities suddendly had to convert to remote operations. Now, some months on, many charities are still doing so. For some organisations, the way they work has now changed for the forseable future. Remote working seems to be here to stay, despite what the future holds.
It’s very likely that charity digital leaders will need to keep managing their workforce remotely. Here are some tools that can help you to keep operations running:
For charity digital leaders concerned about productivity, online project management platforms are available to ensure that deliverables remain on track. We feature some of the leading digital project management platform providers, at little to no cost:
Reliable and regular communication is crucial for remote teams. Charity and corporate communication tools are available to help leaders reach their teams:
For managers, remember, team communication tools can also be used to organise video conference calls – virtual team meetings can happen anywhere.
Charity digital leaders managing both staff and volunteers, frequent touchpoints may be needed to ensure the right level of support. Devices which enable mobilisation of both staff and volunteer workforces can make both managers and supporters feel comfortable.
Efficiency tools can help staff members and volunteers take donations. Accepting digital payments can both boost engagement and empower staff. Blue Cross, the UK’s pet charity took the unusual step of allowing its four-legged, furry, ambassadors take hold of mobile payment technology. Under the #patntap hashtag, the fundraisers accepted £2 donations at events. In their usual roles, volunteers and the dogs visit schools and events to raise awareness.
Learning from Blue Cross’ experience, charity digital managers can use Square Reader, Shopify’s retail kit, or iZettle to take donations or payments. The devices work by tethering to mobile phones, where a control app is located. Volunteers and staff are able to charge the point-of-sale machine for use all day, which is small enough to take on-the-go.
Many charities have pivoted their physical events to be virtual. Reducing travelling costs and increasing operational efficiency, digital event management tools can track ticket sales, table settings, attendance and more.
Guests can be managed by both volunteers and staff. Boomset is an event tracking management platform and payment app – it also comes with a digital payments device which allows for ad-hoc sales at the door. Charity managers not attending the event can access the dashboard for a broad overview of the event, which includes real-time reporting. Boomset’s platform can send text or emails to notify teams that guests have checked in. For events located at venues which require added security, facial recognition is also available.
Webinars are also proving to be a great way to deliver charity services online. There’s lots of good platform options out there for charities, depending on what your organisation wants. Here are a few examples:
Discounted software is available to charities at the Charity Digital Exchange. We will continue to update you as more subscriptions become available free to charities.