A new product from Class Networks has just launched on the Charity Digital Exchange. Teams Voice gives charities a single application for all their communications that can help make remote working easier and more cost-effective
The sudden shift to a remote or blended workforce has led to a host of new challenges for charities managing their crucial phone lines. Charities need a telephone solution that’s built for the ’new normal’ of flexible working arrangements that aren’t tied to one location – as well as one that allows them to control costs.
An innovative new product, Teams Voice from voluntary sector communications experts, Class Networks, lets organisations make and receive external calls through the Microsoft Teams. This solution can take the place of their existing phone system, saving charities time and money.
Teams Voice has Launched today on the Charity Digital Exchange. Eligible charities can get access for a discounted rate. Here’s what you need to know about the product.
The ability to easily take calls from anywhere is a major plus point for organisations choosing to break away from traditional on-premises phone lines to a cloud-based phone system.
But organisations suddenly faced with disruption from the pandemic have had to quickly put together solutions for making and receiving phone calls remotely. These solutions are often far from perfect.
Moving phone services to the cloud can mean having another system to pay for: with more apps to install, and more data security to consider. It’s not always flexible or easy to manage and may have to be used on certain devices, or special VoIP handsets that can quickly rack up the cost.
By combining their telephone system with Microsoft Teams, Teams Voice represents a simple option with a few key benefits:
When Microsoft Teams was launched in 2017, the idea was to bring together the collaboration and communication capabilities within the Office 365 app family into one unified hub for sharing and communicating in an organisation. Skype for Business is being retired and merged into Microsoft Teams for this reason. Microsoft Teams features include group and direct instant messaging, video conferencing, voice calling, screen and file sharing, and meeting scheduling.
Because it’s built as part of the Office 365 platform, organisations will automatically have access to this collaboration suite if they use many of the standard Microsoft Office applications, and it integrates seamlessly with apps like Microsoft Outlook for functions such as scheduling meetings.
The Teams Voice capabilities are a natural extension of that, giving organisations the opportunity to simplify into a one-stop-shop for their communications.
Teams Voice may be an option for your charity if:
Depending on their level of technical knowledge, organisations choose from two different plan types:
If you’re already signed up to Charity Digital Exchange, you can benefit from a discounted rate (eligibility rules apply).
Find out more about discounted charity subscriptions to Teams Voice